CRYPTO FAQ

Gain deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions to achieve outstanding results.

Is it secure? How are my funds safeguarded? faq-icon

Your security is our top priority. Lys Tradevion employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with stringent financial regulations in Norway and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all! Lys Tradevion is built with beginners in mind:
  • Step-by-step tutorials and 24/7 support
  • Risk-free demo to practice using virtual funds
  • Automated tools that handle the heavy lifting for you
  • Begin with as little as $5 and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Withdrawals to bank cards are typically processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

Our revenue comes from premium features and volume-based partnerships with exchanges, not user fees. There are no hidden costs—you will always see the exact transaction amount before confirming.

Is this service offered in my country? faq-icon

Yes! Lys Tradevion is available in most countries worldwide (98+ and growing). Simply choose your country during sign-up to confirm availability and view localized payment options. We follow all applicable local regulations to keep your trading secure and compliant.

How should I decide what to invest in? Do you offer recommendations? faq-icon

We simplify cryptocurrency investing for beginners. Lys Tradevion offers:
  • 1. AI-driven recommendations - Receive personalized coin suggestions tailored to your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
  • Additionally, our interactive tutorial guides you as you invest!

Where can I get support if I encounter technical issues? faq-icon

24/7 support is available via live chat and email at support@lys-tradevion.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal? Do you adhere to financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and Lys Tradevion operates in full compliance with applicable regulations. Here's what you should know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA and CySEC)
  • Independent firms conduct regular audits
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's laws
  • KYC verification is required where mandated
  • 3. Your Funds Are Secure
  • Bank-grade security (the same level as your online banking)
  • 95% of assets are stored offline in cold storage
  • Visit our Compliance page to view your country’s status, or contact support for details.

Which payment methods do you accept? faq-icon

Easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA/SWIFT, 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct cryptocurrency transfers (BTC, ETH, USDT – 0% fee)
  • QR code scanning for mobile wallets
  • Deposits arrive in under 10 minutes! Access all options from your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?